Please note that we do not accept Visa Electron cards. If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

If you do not wish to pay online we can phone you to take card details over the phone. Just email us your phone number.

3. Payment by post and transfers.

You can print out the postal order form and post it to us filling out the relevant details. We accept the following methods of payment:

Please ensure that the correct funds arrive in the Logos Unlimited account, you are responsible for paying any transfer charges that are due for foreign transfers etc.

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

Delivery

Goods will be dispatched on receipt of cleared payment.

Delivery charges are quoted when placing an order. Our standard rates are:

UK - £1.50 per order
UK Guaranteed next day - £5.00
Worldwide Airmail delivery- £5.00 per order
Express Worldwide delivery by UPS - £65 per order

Standard UK delivery is arranged through Royal Mail First Class Recorded Delivery. A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Delivery can be as fast as the next working day, but please allow 5 working days.

The guaranteed next day delivery is arranged through Royal Mail First Class Special Delivery. A signature is required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Royal Mail aim to deliver all special delivery items next day by 12 noon. Please note that we can only guarantee delivery for the next day if the order is placed before 4 pm Monday to Thursday.

Worldwide Airmail delivery is arranged through UK Royal Mail First Class International Recorded Delivery. A signature will be required on receipt of goods. Delivery times can vary from 2-10 working days.

Express Worldwide delivery by UPS is arranged through UPS courier service. A signature will be required on receipt of goods. Delivery times can vary from 2-4 working days.

Security

Orders placed online can be placed on our Secure Server order form. On this form, contact and order details are transmitted using SSL, the universally recognized security system for transmitting encrypted information over the Internet. 128-bit encryption is used when details are submitted on these secure forms. Submitted card details are not stored on our server. Please note that Internet host IP addresses are recorded for security reasons when placing an order online.

Privacy Statement

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number.

All information is collected in accordance with the Data Protection Act 1998.

We also reserve the right to refuse the fulfillment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by emailing us.

If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy. We do however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.

Logos Unlimited will not knowingly pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

We reserve the right to use the e-mail addresses submitted to us to occasionally notify you about important functionality changes to the network of Logos Unlimited's web sites, new services and special offers we think you'll find valuable.

We will give you the right to refuse any marketing e-mail from us in the future. We monitor customer traffic patterns and site usage to help us develop the design and layout of the Logos Unlimited's network of web sites.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about our privacy policy you can contact the customer services manager at customerservices@logosunlimited.co.uk

Complaints Policy

We are committed to providing a high quality service.

We aim to deal effectively and fairly with any complaints and comments to help maintain this.

If you have any complaints or comments that you would like to make concerning our service they may be emailed to customerservices@logosunlimited.co.uk.

Complaints will be acknowledged within 5 working days along with a likely time scale for resolving the query that you have. You will also be kept informed of the process of your query.

Logos Unlimited regularly check this system to ensure that it works and is continually improving, ant comments regarding our website or service are greatly appreciated.

Returns Policy

We operate a 7 days return period as explained below.

All the products on sale from Logos Unlimited have met our high quality-control standards. However, if you find a defect with any product purchased, please e-mail us at:-

customerservices@logosunlimited.co.uk

Goods which are defective on receipt can be returned within 7 days for a full refund or replacement. Goods found to be defective within 7 days can also be returned for a full refund or replacement.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 20% will be made.

Please note that we DO NOT give refunds under any circumstances for LED's and any software purchased from us. 

Refunds by credit card are made to the same credit card that was used for the purchase.

The above conditions are in addition to your statutory rights which are not affected.

Fraud

Logos Unlimited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.

Please note that Internet host IP addresses are recorded when placing an order online.

Disclaimer

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Logos Unlimited is not responsible for any damage caused to your phone.